Welcome to Flowers Malden Rushett. These Terms & Conditions (“Terms”) govern your use of our online flower delivery service, accessible throughout Malden Rushett and surrounding areas. Please read the following terms carefully before placing orders via our website. By making a purchase, you agree to be bound by these Terms. If you do not accept any term, please refrain from using our services.
In these Terms, “we”, “us”, and “our” refer to Flowers Malden Rushett, while “you” and “your” refer to the customer or user of our website or services. "Site" means our online portal for ordering flowers and related products.
To place an order, you must be at least 18 years old and capable of entering into a legally binding contract. By using this site, you confirm that all information provided by you is accurate and up-to-date.
We offer online flower delivery services across Malden Rushett and neighbouring regions. To place an order:
Once you have placed your order, we will send you an order confirmation by email or display a confirmation on our website. This confirmation serves as acknowledgment of your order but does not constitute acceptance. Acceptance occurs only once payment is confirmed and we commence arrangement of your flowers.
All flowers and products listed on our website are subject to availability. While we aim to accurately describe and display all items, some arrangements may vary slightly due to seasonal availability or supply limitations. We reserve the right to substitute flowers or components of equal or greater value, making every effort to match the style, colour, and size of your chosen arrangement. If a significant substitution is necessary, we will attempt to contact you using the details provided at checkout.
Prices for all products and delivery charges are clearly stated on the site and are subject to change without notice. The price you pay is the price shown at checkout, which includes VAT where applicable. Delivery charges may vary depending on recipient location within Malden Rushett and nearby areas.
Payment for orders must be made in full at the time of purchase using the approved payment methods displayed at checkout. These may include debit/credit cards and other secure online payment platforms. We do not accept cheques or cash-on-delivery for online orders.
Once payment is received and validated, we will process your order. If, for any reason, payment is declined or cannot be processed, your order will not be completed. We will, where possible, contact you to resolve any payment issues.
We provide flower delivery throughout Malden Rushett and surrounding areas as specified at checkout. Deliveries are made on the date selected by you, subject to availability. We make every effort to deliver within time frames and requests, but delivery times are not guaranteed unless otherwise expressly stated.
If the recipient is not available at the delivery address, we may leave the flowers with a neighbour or in a safe place. Alternatively, we may leave a calling card so that the recipient may rearrange delivery or collection. We cannot be held responsible for late or failed deliveries where the address details are incorrect or incomplete, or where delivery cannot be completed through no fault of our own.
You have the right to cancel your order within a reasonable timeframe, provided the order has not already been prepared or dispatched. If you wish to cancel or amend your order, please contact us as soon as possible. We cannot guarantee cancellations or amendments for last-minute or same-day orders, or once floral arrangements are in preparation or out for delivery.
For personalised tributes or wedding flowers, different cancellation cut-off times may apply. Any refunds issued will be made using the original payment method, less any reasonable costs incurred up to the point of cancellation.
Due to the perishable nature of flowers, returns are typically not accepted unless the product is damaged or does not meet the expected quality. If you are unsatisfied with your order, please notify us within 24 hours of delivery with photographic evidence, where possible. We may, at our discretion, offer a replacement or refund depending on the circumstances.
Refunds, where applicable, will be processed to the original payment method within a reasonable period, usually within 7 working days. We reserve the right to refuse a refund if you are unable to provide reasonable evidence of a problem with your order.
When placing an order through our website, you agree to:
We take every care to deliver quality flowers on time to recipients in Malden Rushett and nearby locations. However, we shall not be liable for:
Our total liability for any claim arising from your use of our online flower delivery service shall not exceed the total price of the product ordered, except as required by UK law.
All content on our website, including images, text, product designs, and graphics, remain the property of Flowers Malden Rushett unless otherwise stated. No content may be copied, reused, or distributed without our prior written consent.
Your personal information is handled in accordance with our Privacy Policy, which outlines how we collect, use, and safeguard your data. We only share your information when necessary for processing your order and delivery. By placing an order, you agree to this use of data.
These Terms are governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim arising from these Terms or your use of our service.
We reserve the right to amend these Terms at any time, without prior notice. Any changes will take effect immediately upon being posted to our website. Please check these Terms regularly for updates. Your continued use of the site and services after changes are made will constitute acceptance of the amended Terms.
If any part of these Terms is deemed invalid or unenforceable by a court, the remainder will continue to apply. Failure by us to enforce any rights or provisions of these Terms shall not constitute a waiver of such rights.
If you have any questions or concerns regarding your online flower order, delivery, or these Terms, please contact us using the details provided on our website. We aim to resolve all complaints promptly and fairly.
These Terms apply to everyone placing orders for flower delivery to Malden Rushett and all surrounding areas. Service availability and delivery may be limited outside these regions.
Thank you for choosing Flowers Malden Rushett for your online flower delivery needs in Malden Rushett and beyond.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Malden Rushett , represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Malden Rushett .
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
