At Flowers Malden Rushett, our reputation as a trusted local florist is built upon providing households and businesses in Malden Rushett with the freshest, most beautiful flowers. We take pride in our fresh flowers guarantee, ensuring every bouquet is delivered in prime condition, brimming with vitality and fragrance. Our policies around returns, refunds, and complaints are designed with your satisfaction in mind, giving you peace of mind with every order.
Our flowers are carefully hand-selected and expertly packaged to arrive in pristine condition. However, in the unlikely event that your flowers are damaged in transit or arrive below our high standards of freshness, we want to put things right as quickly as possible.
If you notice any damage or significant wilting upon delivery, please contact us immediately—ideally within 24 hours of receipt. Providing a clear description and, if possible, photographs of the issue helps us to resolve your concern swiftly and fairly.
Flowers Malden Rushett guarantees the freshness of all our bouquets for a minimum of five days from the date of delivery, assuming care instructions are followed. This window reflects our commitment to quality and our ongoing investment in sourcing only the finest, freshly cut stems.
If your flowers fail to meet this freshness standard within the guarantee window, please let us know as soon as possible so we can investigate and provide an appropriate resolution.
Upon verifying your concern, we are happy to offer either a full refund or a replacement bouquet, depending on your preference and the circumstances surrounding the issue. Our goal is to ensure the solution meets your needs and upholds the standard of service our Malden Rushett customers have come to expect.
In cases of confirmed damage or lack of freshness within our guarantee period, you will not be responsible for returning the original flowers. Instead, we will arrange a prompt replacement delivery or process your refund directly.
We value your feedback and take all complaints seriously, whether they relate to our products or customer service. If you are dissatisfied for any reason, please reach out to us as soon as possible. Clearly outline your concern and provide any supporting details, such as your order information and photographs where relevant. Our team will acknowledge your complaint, thoroughly investigate, and aim to respond with a fair and amicable resolution within a reasonable timeframe.
Your satisfaction is at the heart of everything we do. We are always eager to learn from our customers and continuously improve our services as a cherished local florist in Malden Rushett.
Flowers Malden Rushett is proud to be the go-to flower shop for households and businesses throughout our community. When you order from us, you can trust in the quality, freshness, and personal service that only a dedicated local florist can offer. Thank you for choosing Flowers Malden Rushett—where your happiness is always in bloom.
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